Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 10 - 14 business days
  • United States : 1 - 2 business days
  • Europe : 10 - 14 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept returns or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Production time

All items are made-to-order and take about 2-3 days to be shipped out. Our shop operates on standard business days Monday through Friday. Items will not be shipped out on Saturdays or major holidays.

Shipping time

Please allow 14 days from order date for your order to arrive for standard domestic orders. We are not responsible for delays in shipping once the order has been handed over to the post office. And while we will do our best to work with you, we are not responsible for lost or stolen packages.

Custom and personalized orders

Please private message us for information on custom orders!

Care instructions

All items can be machine-washed with cold water. For best results please hand wash.

Returns and Exchanges

We offer exchanges on all non-custom items in our shop provided they are requested within 14 days of delivery.

We will not accept exchanges if the item is a custom order, damaged, visibly worn, or altered in any way by the customer.

Legal imprint